Care Coordination That Delivers Measurable Outcomes
CareLink Essentials
All Free features, plus:
- Contact Activity
- Team Email
- Document Management
CareLink Professional
All Basic features, plus:
- Company Records
- Mobile App Integration
- Resource Allocation
CareLink Enterprise
All Pro features, plus:
- Gmail Integration
- Calendar Integration
- Progress Tracking
CareLink Essentials
CareLink Professional
CareLink Enterprise
CareLink Pricing Plans
Core Platform
Referral Network
Analytics and Reporting
Support & Services
Enhance Your Core Capabilities
Every CareLink implementation includes the core infrastructure needed to launch and scale care coordination programs.
Add-ons are available to support advanced capabilities, integrations, and program expansion.
Custom Reports
Gain deeper visibility into billing performance and program outcomes
Build tailored reports to track claims activity, reimbursement trends, and operational performance—helping teams stay compliant and make data-driven decisions.
- Custom report development aligned to your program needs
- Track claims, reimbursements, and service delivery
- Support compliance, audits, and stakeholder reporting
- Ongoing updates and maintenance available
Best for: Organizations with specific reporting, compliance, or analytics requirements.
Billing Services
Streamline End-to-End Billing & Revenue Cycle Management
CareLink offers comprehensive, end-to-end revenue cycle management services designed to align care coordination with sustainable program funding. CareLink automates the capture of encounter data—including HRSN interventions and Z-codes—and seamlessly integrates demographic data to generate EDI segments and 837P claim files. Claims are scrubbed and electronically submitted to payers via an automated clearinghouse process, enabling fast payment processing that boosts net collections and drastically reduces days in accounts receivable (A/R).
- Comprehensive workflow automation
- End-to-end claims processing
- Flexible ERA pathways
- Tailored post-payment management
Best for: Organizations seeking an all-in-one care coordination and billing solution to streamline revenue workflows, maximize reimbursement, and optimize net collections.
Bi-Directional Data Integration (Flat File or API)
Connect CareLink with your existing systems for seamless data exchange
Integrate with EHRs, HMIS platforms, ADT feeds, and other systems to ensure care records are always accurate, up to date, and accessible across your ecosystem.
- Secure ingestion and synchronization of external data
- Support for API and flat-file integrations
- Automated updates to care records at defined intervals
- Improve interoperability across healthcare and social care systems
Best for: Organizations needing real-time or scheduled data integration across systems.
Sandbox Environment
Test workflows, integrations, and training in a safe environment
A dedicated sandbox allows your team to experiment, validate configurations, and train users without impacting live program data.
- Isolated environment for testing and QA
- Validate workflows and integrations before go-live
- Train staff in a risk-free setting
- Support ongoing innovation and iteration
Best for: Teams onboarding new users or testing new configurations
Professional Services
Extend your impact with tailored program support
Go beyond the platform with services designed to help you build, scale, and optimize your care coordination programs.
- CHW hiring and onboarding support
- Community-based organization (CBO) network development
- Community needs assessment and resource mapping
- Program design and performance optimization
Best for: Organizations building or expanding care coordination programs at scale
Scale and Expand Your Program
Easily upgrade your existing CareLink platform by activating new modules, workflows, and add-on services as your organization's footprint grows. From adding end-to-end revenue cycle management to expanding HRSN tracking and payer integrations, CareLink adapts effortlessly to support your evolving care delivery and funding needs.
Launch a New Program Instance
Quickly expand into new programs, populations, or service lines
Deploy a fully configured CareLink instance for a new program, complete with workflows, training, and analytics.
- Fully customized and automated workflow for a new program
- Unlimited users with role-based permissions
- Team onboarding and admin training included
- Standard patient roster ingestion
- Analytics access for program tracking
Best for: Expanding into new regions, funding streams, or service offerings
Add or Customize Workflows
Adapt your care coordination model as your program evolves
Create new workflows or enhance existing ones to support new interventions, populations, or program requirements.
- Custom workflow design and implementation
- Modify or expand existing workflows
- Support new programs or service lines
- Admin training for workflow management
Best for: Organizations continuously improving or expanding care models
Expand Your Referral Network
Increase access to community resources and services
Add new referral partners to strengthen your ability to address HRSNs and connect members to the right services.
- Add community-based organizations and providers
- Support both digital and offline referral partners
- Increase referral capacity and coverage
- Enhance visibility into referral outcomes
Best for: Organizations scaling partnerships and community engagement
Extend Analytics Access
Empower more teams with data and insights
Provide additional users with access to CareLink’s analytics tools to support program oversight, reporting, and decision-making.
- Expand analytics access across teams
- Support leadership, operations, and compliance reporting
- Enable data-driven decision-making at scale
Best for: Growing teams and multi-stakeholder environments
Add New Populations & Data
Seamlessly onboard additional member data as you grow
Ingest new client rosters or migrate data into CareLink to support program expansion and continuity.
- Additional roster ingestion beyond initial implementation
- Secure data migration and validation
- Maintain continuity across expanding populations
- Support integration of legacy data
Best for: Organizations onboarding new populations or expanding program scope
Need help choosing the right add-ons?
Our team will help you design a CareLink solution tailored to your program, population, and growth goals.
Pricing That Fits Your Program
Plans are customized to your needs.
Program Size | Workflow Complexity | Integrations | Network Scope
Monthly, Quarterly, and Annual Payment Plans Available
Let’s Build the Right Solution Together
Whether you're launching or scaling, CareLink provides the infrastructure and support to succeed.