Transform LTSS assessments into real-time care decisions.
CareLink Compass helps health plans conduct more efficient, consistent long-term services and supports assessments—and turn what is learned into an individualized care plan during the member visit.
Pre-populated information, guided workflows, clinical guardrails, and point-of-care decision support reduce administrative work while helping teams align services with each member’s needs.
Move beyond the annual assessment snapshot.
Traditional LTSS assessments can require hours of field and administrative work while still providing only a point-in-time view of the member.
CareLink Compass brings member information, assessment workflows, clinical decision support, and care planning into one coordinated process.
Make every assessment more actionable
Reduce administrative work
CareLink Compass can ingest member demographics, claims history, clinical information, and other available data before the visit. Assessors begin with a more complete record instead of rebuilding it from multiple systems.
Shorten time in the field
Intuitive templates and guided workflows help assessors move through required questions efficiently while maintaining assessment quality and documentation consistency.
Create the care plan in real time
Assessment findings flow directly into an individualized care plan, allowing the assessor and member to review needs, services, goals, and next steps together.
Apply program rules consistently
Configurable guardrails help teams evaluate service alignment, personal care needs, eligibility criteria, and plan-defined parameters at the point of care.
Escalate exceptions for review
When a member’s needs fall outside standard parameters, CareLink Compass can flag the case for supervisor, clinical, or medical-director review.
Improve oversight
Structured data and reporting give health plans greater visibility into assessment progress, care-plan decisions, exceptions, service recommendations, and operational performance.
Use your assessment workforce—or ours.
Pair CareLink Compass with your existing team or engage Activate Care to provide additional assessment capacity and operational support.
Extend visibility between annual assessments.
For high-risk or high-utilizing populations, pair CareLink Compass with conversational in-home technology that helps identify changes in safety, function, and risk between formal assessments.
Member Experience: Every interaction strengthens the care plan
Frequently Asked Questions
Have questions? We are here to help.
What is CareLink Compass?
CareLink Compass is an LTSS assessment and care-planning solution. It helps organizations prepare member records, guide field assessments, apply program rules, develop individualized care plans, route exceptions for review, and report on program activity.
Who is CareLink Compass designed for?
CareLink Compass is designed for health plans, managed long-term services and supports programs, state agencies, assessment organizations, care-management teams, and other organizations responsible for evaluating and coordinating LTSS needs.
Can CareLink Compass support our existing assessment process?
Yes. CareLink Compass can be configured around an organization’s assessment instruments, populations, service models, clinical criteria, approval processes, and reporting requirements. The goal is to improve the existing operating model while supporting applicable program requirements.
Does CareLink Compass make authorization decisions automatically?
CareLink Compass can apply plan-defined criteria, calculations, and clinical guardrails to support decisions and identify cases requiring additional review. Qualified professionals retain responsibility for clinical conclusions, care-plan approval, and authorization decisions.
Can it integrate with our existing systems?
Yes. CareLink Compass can exchange information with health plan, clinical, administrative, and reporting systems. Integration requirements are defined during implementation based on available data, required workflows, and the systems involved.
Can Activate Care provide the assessors?
Yes. Organizations can use CareLink Compass with their own workforce or engage Activate Care for additional outreach and assessment capacity. Staffing can include CHWs, nurses, and other qualified professionals based on the program’s requirements.
Does CareLink Compass support both initial and annual assessments?
Yes. CareLink Compass can support initial evaluations, annual reassessments, and other program-defined assessment events. Workflows and instruments are configured to reflect the organization’s requirements.
Can it help monitor members between annual assessments?
Yes. CareLink Compass can be paired with an optional enhanced surveillance model that helps identify changes in safety, functional status, or risk between formal assessments. Actionable signals can be routed to the appropriate care-management team for review.
Is CareLink Compass secure?
Yes. CareLink is HIPAA compliant and HITRUST r2 certified. Activate Care has also completed a SOC 2 Type 2 examination. Role-based access and configurable permissions help ensure users only access information appropriate to their responsibilities.
How long does implementation take?
Timing depends on the assessment instruments, workflow configuration, data preparation, integrations, reporting requirements, and workforce model involved. Activate Care develops a detailed implementation and go-live plan during discovery.
Build a more efficient, proactive LTSS assessment model
See how CareLink Compass can help your organization streamline assessments, develop care plans in real time, strengthen clinical oversight, and expand field capacity.